Customer Service & Operations, Knack for Process Improvements

This Operations and Customer Service Management candidate for ATG has a knack for creating process improvements when needed. She is a self-proclaimed “Excel Geek” and has a fabulous mix of both analytical and people/service strengths. Culture is important to this candidate, as is leadership opportunities and community involvement.

A few highlights:

  • Worked for a large coffee retailer where she created an operational process to decrease food waste from 25% to 10%, resulting in cost savings for the organization
  • Implemented process improvements for a better “flow”, resulting in the ability to serve more customers
  • At another retailer, she developed a process utilized in over 450 stores during a product revamp launch which prevented an influx of customer calls over product changes