This ATG candidate is a customer service guru with the ability to wear many hats while exceeding metrics. In this candidate’s most recent role in fraud detection, the call time goal was 8.5 minutes, and he consistently kept his calls to 7 minutes, taking at least 180 calls a day. Furthermore, his customer surveys were 80% or higher for satisfaction, making him one of the top ten performers in his department.

Other highlights include:

• Leadership experience – led a team of 40 for a major retailer.
• Technically savvy and detail oriented, researched information in three different systems in Fraud Detection role.
• QA Team Lead role was created for him. He hired 11 people for his team, and developed all onboarding processes and procedures.
• Great with people, keeps a positive attitude, and enjoys making a positive impact.