Call Center Associate, Training Experience in High Volume Environment

This call center associate for ATG is very pleasant and has a great phone presence. She just successfully completed two temporary contracts back-to-back and is now available. Both of these roles were in a call center environment, one with a heavier call volume where she was fielding 60-100 calls a day. This candidate prides herself on her ability to multi-task and also her active listening skills – imperative for great customer service! This candidate was also the go-to trainer for one department where she trained 12+ employees. She is proficient in Microsoft Office Suite and has experience with note-taking and documentation while on the phone with customers.