This experienced customer service/call center candidate for ATG has a strong background in insurance and healthcare and is familiar with Medicare and Medicaid. This candidate specializes in working with elderly clientele. He provides technical support to customers, processes orders, racks packages, and collects payments.
A few highlights:
- Easily handles 80+ inbound and outbound calls a day while meeting all call center metrics
- Comfortable with technology – toggling between numerous screens, working on Microsoft Office programs, CRM software, and other specialized internal programs
- Managers say he offers a personalized customer experience to every individual he works with, not just a generalized service