This ATG candidate handles 100 calls a day and hopes to use her customer service and Spanish-speaking skills in a call center environment. This candidate also has leadership experience and a talent for organization, time-management, and multi-tasking.
- 7+ years call center experience, often up to 100 calls a day, worked directly with customers and technicians to schedule Heating/AC, utilities, and other maintenance concerns for members and tenants
- As Account Coordinator, she and one other co-worker managed more than 1400 accounts, both inbound and outbound calls.
- Proven time management skills; ongoing monitoring and account management for repairs could take hours or months.
- Supervised teams of up to 10 maintenance workers, ordering supplies for their shops and scheduling outside vendors as well.